SHIPPING AND REFUND POLICY

1. Introduction

This Shipping and Refund Policy applies to all services provided by Celestial IT Verse Private Limited through the AAL platform, including software subscriptions, hardware products, and professional services. We don’t facilitate any kind of direct or indirect delivery shipments for our customers.

2. Service Delivery

2.1 Software Services

Software subscriptions and platform access:

•   Immediate access upon successful payment and account verification
•   Platform setup and configuration within 24-48 hours
•   User training and onboarding support provided
•   Technical support during implementation phase

3. Refund Policy

3.1 General Policy

AAL generally does not offer refunds for services. However, refunds may be considered in the following specific circumstances:

3.2 Software Subscription Refunds

Limited refund scenarios:

•   7-day refund period for new subscribers if platform cannot be successfully set up
•   Pro-rated refunds for annual subscriptions if cancelled within 15 days of purchase
•   Refunds processed to original payment method within 10-15 business days

4. Cancellation Policy

Subscription cancellation terms:

•   Subscriptions can be cancelled at any time by contacting support
•   Cancelled subscriptions remain active until the end of the billing period
•   No partial refunds for cancelled subscriptions
•   Account data will be retained for 30 days after cancellation
•  Reactivation possible within 30 days of cancellation

5. Dispute Resolution

For any disputes regarding billing, refunds, or services:

•   Contact our support team first to resolve the issue
•   Provide detailed information about the problem
•   Allow 5-7 business days for investigation and response
•   Escalation to management available for unresolved issues
•   Mediation available through industry standard processes

6. Contact Information

For shipping, refund, or billing inquiries:

Customer Support: help@celestialitverse.com

Billing Support: help@celestialitverse.com

Phone: +91 6306470701

Business Hours: Monday-Saturday, 9:00 AM – 6:00 PM IST

Address: 1/D-6 Sector-1, Gomti Nagar Vistar, Lucknow- 226010, Uttar Pradesh, India

7. Force Majeure

Service delivery may be affected by circumstances beyond our control, including but not limited to natural disasters, government actions, network outages, or other unforeseeable events. In such cases, we will make reasonable efforts to minimize disruption and provide alternative arrangements where possible.

8. Policy Updates

This policy may be updated from time to time. Any changes will be posted on our website and customers will be notified via email. Continued use of our services after policy updates constitutes acceptance of the revised terms.