PRIVACY POLICY

1. Introduction

Celestial IT Verse Private Limited (“Company”, “we”, “us”, “our”) operates the AAL (APKA APNA LAUNDRY) platform. We are committed to protecting your privacy and personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

2. Information We Collect

2.1 Personal Information

When you register for our services, we collect personal information including:

•   Name, email address, and phone number
•   Business name, address, and GST details (for business accounts)
•   Payment information and billing details
•   Profile preferences and account settings

2.2 Usage Information

We automatically collect information about how you use our platform:

•   Device information (IP address, browser type, operating system)
•   Service usage patterns and feature interactions
•   Error logs and performance data
•   Communication records and support interactions

2.3 Customer Data (For Business Users)

Business customers may upload customer data through our platform. We process this data on behalf of the business customer according to their instructions.

3. How We Use Information

We use your information to:

•   Provide and maintain our services
•   Process payments and manage billing
•   Provide customer support and technical assistance
•   Send important updates about your account and services
•   Improve our services and develop new features
•   Comply with legal obligations and protect against fraud

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

•   With your explicit consent
•   With service providers who assist in operating our platform (payment processors, cloud hosting)
•   To comply with legal obligations or respond to legal requests
•   To protect the rights, property, or safety of our company, users, or others
•   In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

•   Encryption of sensitive data in transit and at rest
•   Regular security assessments and updates
•   Access controls and authentication mechanisms
•   Secure data centers and backup systems
•   Employee training on data protection practices

6. Your Rights

Under applicable data protection laws, you have the following rights:

•   Right to access your personal data
•   Right to correct inaccurate or incomplete data
•   Right to delete your personal data (subject to legal requirements)
•   Right to restrict processing of your data
•   Right to data portability
•   Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at help@celestialitverse.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

•   Account information: Retained while your account is active
•   Transaction records: 2 years (for tax and audit purposes)
•   Communication records: 2 years
•   Usage analytics: 2 years
  

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:
Email: help@celestialitverse.com
Phone: +91 6306470701
Address: 1/D-6 Sector-1, Gomti Nagar Vistar, Lucknow- 226010, Uttar Pradesh, India